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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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david ohmura

April 24, 2025

5  out of  5
rating by david ohmura
"Grace the thing I don't understand why the Kirkland office would call me if there a issue your office would call and talk to me I went into the and I blocked the number I noticed that this is the second time that number showed up on my phone under caller ID have a nice day"
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Sandra Remigio longino

April 24, 2025

5  out of  5
rating by Sandra Remigio longino
"Megusta como me atendí es muy amables excelente trabajo"
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Elizabeth Truong

April 22, 2025

5  out of  5
rating by Elizabeth Truong
"Very professional."
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J C

April 15, 2025

5  out of  5
rating by J C
"Grace and her team are very helpful, friendly, responsive, and knowledgeable. My interaction with Mary was great and she answered all of my questions. She even looked into different scenarios with my coverage so I could make a decision having all the info I needed. I appreciate their time and helping me understand everything. I recommend them for personable and great service."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Little_.stay1438 Tiny

April 14, 2025

5  out of  5
rating by Little_.stay1438 Tiny
"Good service"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Sylvia Horsch

April 7, 2025

5  out of  5
rating by Sylvia Horsch
"I am always happy to stop by my State Farm office to pay my bill or ask a question. Mary Grace is very attentive to her clients and eager to answer questions and explain the complexities of policies. I am grateful for the folks in this office who truly care. Thank you!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. Your contagious smile brightens our day. If there is anything else we can do to help, please let us know!"
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Natalya Zavgorodneva

April 2, 2025

5  out of  5
rating by Natalya Zavgorodneva
"Great service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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T. Oliphant

April 2, 2025

5  out of  5
rating by T. Oliphant
"Polite and friendly service"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Otto Bruun IV

April 1, 2025

5  out of  5
rating by Otto Bruun IV
"Super friendly and Grace and her team got me great a insurance price!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Celeste Britton

March 31, 2025

5  out of  5
rating by Celeste Britton
"Very friendly and efficient office staff."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Hieu Mai

March 19, 2025

5  out of  5
rating by Hieu Mai
"Very friendly office and professional"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Sue Acton

March 18, 2025

5  out of  5
rating by Sue Acton
"I have been with Grace for over 30 years and would never go anywhere else! She has a wonderful group of employees who are always pleasant, cheerful, and very competent!! Always 5 star service!!"
We responded:
"Thank you for your review, Sue and trusting us to take care of your insurance needs through the decades! We’re thrilled to know you have a positive experience with us, your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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LINDA ELLINGSON

March 18, 2025

5  out of  5
rating by LINDA ELLINGSON
"Mary was wonderful and was able to save me $150 a month. Greatly recommend State Farm, and Mary!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with our team. We look forward to continuing to support your insurance needs."
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jet velante

March 17, 2025

5  out of  5
rating by jet velante
"Always reliable. Highly recommended"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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stephanie eastbury

March 14, 2025

5  out of  5
rating by stephanie eastbury
"Anytime i call the colby, everett office they have their accounts linked to caller ID and i get immediate answers,etc Free calendars for my car even when i come in, And can do half payments for my 6 month premium After 1st payment the 2nd half not due for another couple months Awesome service"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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David Wayne

March 13, 2025

5  out of  5
rating by David Wayne
"Grace is extremely pleasant and helpful and courteous. Everytime I enter the building she always greets with a welcoming smile"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kurt Willows

March 12, 2025

5  out of  5
rating by Kurt Willows
"Very personal and Professional!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service through the years. If there is anything else we can do for your insurance needs, just let us know!"
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Teresa Lakey

March 11, 2025

5  out of  5
rating by Teresa Lakey
"I had State Farm insurance for a while. They are so nice . They helped me with a accident that happened in February it was so easy to get information from him and what I needed to do to replace my vehicle and get a Rent-A-Car while my vehicle was gonna get worked on or expected. I found that they worked so easy with their customers when they get into an accident or any other information we needed they are on it and has answers."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Vince Hofford

March 11, 2025

5  out of  5
rating by Vince Hofford
"Very kind and informative! Grace explained why rates have increased! Answered all my questions with patience and clarity!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Pinoy Postman

March 11, 2025

5  out of  5
rating by Pinoy Postman
"Excellent customer service by Mary 👍 friendly, professional, keep up the good work!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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salvador zepeda

March 5, 2025

5  out of  5
rating by salvador zepeda
"Very friendly office"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Anna Lazaro

March 4, 2025

5  out of  5
rating by Anna Lazaro
"It’s been a quick experience - very responsive staff and easy to speak with."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Melissa Saflor

March 4, 2025

5  out of  5
rating by Melissa Saflor
"Thank you mary, for customer service care.:)"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jill Schnibben

March 3, 2025

5  out of  5
rating by Jill Schnibben
"Mary has been super helpful from the get go! She helped me update my car insurance after moving to Washington and made the transition super simple! Appreciate you :)"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Julie Putterman

March 3, 2025

5  out of  5
rating by Julie Putterman
"I have been a client of State Farm for at least 40 years. In particular this has been my office for over 10 years. Through all the ups and downs of being a car owner and a renter, State Farm and Grace Bacalan and her kind and competent staff have been lovely."
We responded:
"Thank you for taking the time to share your thoughts, Julie! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"